Etiquette and Protocol Intelligence Quiz Answers

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The answers for the quiz are as follows:

1. Your boss, Mr. A, Vice President of Commercial Loans at your bank, enters the room where you are meeting with an important client, Ms. B. You rise and say, "Mr. A, I want to introduce Ms. B, our client from the Wick Corporation." Is your introduction correct?
   
   Correct Answer: B. No
   
   A client is considered the important person in the business arena. You would be correct to say, "Ms. B., I want to introduce Mr. A, our Vice President of Commercial Loans. Ms. B is our client from the Wick Corporation." Remember, the most important person's name, the client is spoken first.
   
   
2. You are a junior executive at a social function and meet the CEO of an important corporation. After a brief chat, you give him your business card. Is this correct?
   
   Correct Answer: B. No
   
   A junior executive should not be the first one to offer a business card. In the business arena, the senior executive makes the first move in offering a card.
   
   
3. You answer the business phone for a peer and then ask, "Who's calling, please?" Are you correct?
   
   Correct Answer: B. No
   
   If you ask for the caller's name, then say, "Ms. Doe is not in," you're implying that the caller is not worth her time, or that Ms. Doe is not available to the caller. Better to say Ms. Doe is not in to begin with, then say, "May I take your name and a message? It's preferable to say, "May I tell Ms. Doe who's calling," instead of the prying question, "Who's calling please?"
   
   
4. You are entering a limousine with an important client. You will position yourself so the client is seated in the back seat, passenger side. Are you correct?
   
   Correct Answer: A. Yes
   
   The place of honor in the U.S. is the back seat passenger side. In Japan, it is behind the driver on the right hand side.
   
   
5. You are a guest at a party, and you notice a man who is not "mingling." You approach him, introduce yourself and introduce him to others. Are you correct?
   
   Correct Answer: A. Yes
   
   It is your duty as a guest to mingle with the other guests and introduce yourself. Escort the man around and introduce him to others. Your hosts will appreciate your help.
   
   
6. Your host has just proposed a toast in your honor. You say, "Thank you," and take a sip of wine. Are you correct?
   
   Correct Answer: B. No
   
   You never drink a toast to yourself. However, you should respond with a toast to your host, then you can take a drink.
   
   
7. You are greeting or saying good-bye to an acquaintance from another company. When is it appropriate to shake her hand?
   
   Correct Answer: D. All of the above.
   
   
8. You are talking to a group of four persons. Do you make eye contact with:
   
   Correct Answer: B. each of the four persons, moving your eye contact from one to the other.
   
   
9. You greet a visitor in your office. Do you:
   
   Correct Answer: B. tell him where to sit.
   
   
10. You are invited to a reception honoring an ambassador to the United States. When you are introduced, address him as:
    
    Correct Answers:
    A. Mr. Ambassador
    B. Excellency
    C. Sir