Competition in today’s international business arena has grown by leaps and bounds, making it imperative that the protocol skills required to compete effectively be developed and employed. Protocol is no longer relegated to the international diplomatic community alone; some knowledge of business protocol is necessary for anyone engaged in global business and exchange. We must be an envoy for the firm we represent, equipped with a knowledge and understanding of the business and social customs of persons with whom we are negotiating. It is this know-how that will bring success!

Seminar Outline

I Broaden Your Global Awareness

  • Benefits of Etiquette and Protocol Intelligence
  • Pre-meeting Action Plan
    • Action plans to prepare you for the negotiation
  • Negotiating to Win
    • Tips for successful negotiation
  • First Impressions are Lasting
    • How to leave a lasting impression
    • Appropriate business attire and accessories
  • Recognise the Importance of Rank and Status
    • Protocol when meeting a VIP
  • Business Card Protocol
    • What should be on the business card
    • Protocol for presenting the card
    • Protocol for receiving the card
    • Protocol for carrying the card
  • Business Customs and Terminology
  • Electronic Communications
    • Telephone protocol
    • Mobile phone protocol
    • Voicemail protocol
    • Fax, email protocol

II Master The First Meeting

  • Business Introductions
    • When and how to introduce yourself
    • Protocol to observe when introducing yourself
    • How to respond to an introduction
    • Protocol to observe when introducing others
    • How to add confidence and authority to your introductions
  • Forms of Address
    • Ways of addressing in various countries
  • Eye Signals and Eye Contact
    • Business, social and intimate eye signals
    • How to maintain proper eye contact
  • World-class Handshakes
    • Handshaking in various countries
    • Power points for handshaking
    • How to do a professional handshake
    • Handshaking hints and tips
    • Handshaking guidelines in various countries
  • Global Communication Styles
    • Body language
    • Gestures
  • Global Conversation Skills
    • Rules to remember
  • Make an Effective Entrance and Mingle
    • How to make an effective entrance
    • How to improve your mingling proficiency
  • Remembering Names

III Project Culture Awareness

  • Monochronic and Polychronic Time
    • High and low-context messages
    • Perceptions and Misperceptions
    • Monochronic and polychromic cultures
  • Gift Giving Protocol
    • Appropriate and inappropriate gifts in various countries
  • Strategic Do’s and Don’ts